Last updated: 30 August 2026
1. About This Policy
NTN Electrical Pty Limited (ABN 61 625 100 076), trading as NTN Energy, respects your privacy and handles personal information responsibly. This policy explains how we collect, use, disclose and protect personal information in connection with our website, enquiries and solar, battery and electrical services. Where applicable, we handle personal information in accordance with Australian privacy law.
2. Information We Collect
We may collect your name, phone number, email address, property or service address, project requirements and other details you provide in correspondence. During an enquiry or project, you may also provide information relevant to assessing, quoting for or delivering our services.
Our website systems may generate technical information such as an IP address, browser or device type, requested pages, referring page, and the date and time of access. We do not intentionally request sensitive information through our website. Please avoid including unnecessary sensitive information in free-text fields.
3. How We Collect Information
We collect information directly from you when you submit an enquiry form, call or email us, request a quote, arrange an assessment, engage our services or otherwise communicate with us. Some technical information may be collected automatically by our website, hosting, security and related service technologies when you visit or use the website.
4. How We Use Information
We may use personal information to:
- respond to enquiries and provide quotes, assessments and requested services;
- communicate about projects, appointments, support, warranties and related matters;
- manage our records, accounts and business administration;
- operate, secure and improve our website, including preventing misuse or spam;
- measure website and approved marketing performance where relevant technologies are enabled; and
- comply with applicable laws and manage claims or disputes.
5. Website Enquiry Forms
Our Contact page uses WPForms. The current form asks for Name (optional), Phone (optional), Email (required), Address (required) and Project Details (optional). Submissions are processed through our WordPress website and sent to our business email using email-delivery services. Information may remain in our business email, hosting backups and authorised business records. Please do not include unnecessary sensitive information.
6. Analytics, Cookies & Advertising
We may use website analytics and measurement technologies, including Google Analytics, to understand how visitors find and use our website. Where these technologies are enabled, information about their use and available privacy choices will be provided through the website.
Essential cookies or similar technologies may be used to support website operation, security and form functionality. Any non-essential analytics or advertising technologies we enable will be described through this policy or the privacy choices provided on our website, as appropriate.
Google Search Console may be used to understand how the website appears and performs in Google Search. It is separate from visitor analytics. Campaign links, including links from our Google Business Profile, may contain attribution parameters that can be measured if website analytics are enabled.
If we later enable advertising conversion measurement, remarketing or other non-essential tracking, we will update the information and privacy choices provided through the website as appropriate.
7. How We Share Information
We may share personal information with service providers that support our website, hosting, email delivery, information technology and business operations; with professional advisers where necessary; and with regulators, law-enforcement bodies or other parties where required or authorised by law. We limit disclosure to what is reasonably necessary for the relevant purpose. We do not sell personal information.
8. Overseas Service Providers
Some service providers may store or process information outside Australia or use global infrastructure. Where we use overseas service providers, we take reasonable steps appropriate to the circumstances and consider the provider’s privacy, security and contractual safeguards.
9. Security & Retention
We use reasonable administrative, technical and organisational safeguards to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, warranty and business requirements. When information is no longer required, we take reasonable steps to delete, destroy or de-identify it.
10. Access, Correction & Complaints
You may contact us to request access to personal information we hold about you, ask us to correct inaccurate or incomplete information, or raise a privacy concern. We may need to verify your identity before responding. We will consider and respond to requests within a reasonable period, subject to any lawful exceptions. If applicable and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
11. External Links & Changes
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and you should review their privacy information before providing personal information.
We may update this policy when our practices, website technologies or legal obligations change. The current version will be identified by the “Last updated” date on this page.
12. Contact Us
For privacy questions, requests or complaints, contact:
NTN Energy
NTN Electrical Pty Limited
ABN 61 625 100 076
Sydney, NSW, Australia
info@ntnenergy.com.au
0451 507 515